The Online Grievance Redressal system allows residents to submit their complaints and concerns to the village panchayat through a convenient digital platform. This service ensures transparency, accountability, and prompt resolution of issues, enhancing citizen satisfaction and engagement.
The Process
Complaint Submission
Citizens can access the Online Grievance Redressal portal via the village panchayat website or a dedicated mobile app. Users fill out a simple form detailing their complaint, including relevant information and any supporting documents or images.
Acknowledgment
Once submitted, the system generates an acknowledgment receipt with a unique tracking number. This number allows users to monitor the status of their grievance.
Review and Assignment
The panchayat administration reviews the complaint and assigns it to the appropriate department or official for resolution. The assigned official receives a notification and begins investigating the issue.
Resolution
The responsible department addresses the grievance and takes necessary action to resolve it. The resolution status is updated in the system, and the complainant is informed of the progress through notifications.
Feedback
After the issue is resolved, the system prompts the complainant to provide feedback on the resolution process. This feedback helps improve the system and ensures continuous service enhancement.
Download Resources - Reports and Forms
Download city documents
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June 18, 2023
Panchayat Budget 2023-24
File a Grievance
"Facing a problem? File a grievance now. Describe your concern clearly for a faster resolution."
